Tuesday, April 6, 2010

Most things I have learned about good management, I have learned from women.


Over a period of 18 years, I have been exposed to almost every managerial style and I have to admit that women are better managers than men. In case you were wondering, I am a man.

The privilege of working as a consultant has allowed me to be involved in people-based facilitation and change processes in over sixty companies in this beautiful country. Exposure to almost every industry from forestry to clothing retail has taught me a great deal about management in a diverse range of environments.

When I walk into a meeting, as a specialist in change management, I mostly have the attention of the group of people I’m going to meet. The women who command my respect in these situations are not automatically those dressed in the “power” business suits! It is the woman who looks like a woman, is a woman and who is assertive and sure of herself and her competence who has my attention. If I had wanted to compete with a woman who believes she needs to imitate aggressive men, I would have gone to a woman’s wrestling match.

The major strength of good female managers (and women in general) is that they don’t need to be sent on EQ courses to “learn” effective appropriate communicative interactive skills – they have it already in great abundance. Men, when faced with a question, believe that a solution or answer has to be produced instantaneously. Men are destination oriented, and women (for the most part) are more journey focused and they listen far more effectively and interactively.

A good manager, according to John Maxwell, has empathy, is a leader, is people focused yet does not lose focus on the task at hand. A good leader understands that their people have a deep need for recognition, and how hard is it to use the two simple phrases “please” and “thank you”? Women, in general, are far more open to recognising the other person and to using these simple words, whilst men are more inclined to give instructions as imperatives and demands.

This does not mean that all women are natural leaders, I have met my fair share of ineffective dominant women managers. These women tend to behave like men and believe that the only way to get ahead is to repress the woman in themselves and dress instead in testosterone iron clad “chain-male” armour. It also comes down to personality too, and every facet of our lives have true leaders and unhappy controllers, and they can be men or women.

With the radically changing gender and racial demographics in business in South Africa today the face and faces in management have changed and will continue to change. Women have for many years been held back from roles in leadership and management particularly in bigger “old school tie” organisations and the glass ceiling has been far too evident and limiting. Things have changed, but the question that begs asking is, have men and women changed in their attitudes towards each other? I can answer that from experience and the answer is for the most part, no!

Women are dealing with cultural gender noise too as some men in some cultures do not take kindly to taking instructions from women - it has been like that for thousands of years, why change now. Men have found that they are now made to report to, and take instructions from women, and this becomes extremely difficult for both men bound by tradition. As South Africans, we are blessed with the most advanced Constitution in the world that is superbly culture and gender fair. As a nation, we are still unfortunately only learning to apply the principles and make it work effectively for all the people for whom it was designed to protect and develop. I have a specific rule when it comes to business, “I don’t mind where you come from, or what you believe - you have a job to do, now do it to the best of your ability for the benefit of the company, your colleagues and lastly yourself”.

More women have taught me what it means to lead than men, and when I was one of the permanently employed many years ago at the start of my career I had a number of female and male managers. I’ll rephrase that, I had men bosses and women leaders from whom to learn. I have taken and applied many of the principles of leadership that I learned from women, and I learned not what to do from many of those men. The factor that made the women different was a level of respect and trust that I did not experience from men. Men are born competitive, and competent work from other men can be threatening!

Men are feeling a general sense of loss of direction and control today, and this is as a result of rapid change socially, economically, politically and personally. Men can learn from women, and women from men, it is that simple. We have a nation to build, relationships to heal, past hurts to forgive and dreams that need to become realities. The battle of the sexes, if left to rage on, will not benefit anyone ultimately. I suppose the single message that I have is that we need to stop relying on our past insecurities and instead bank on a better future by working productively together daring to look beyond sex, race and culture.

I just don't seem to get this


As a man, I really don’t seem to get it. Try as I may I work really hard to be that which she expects me to be. How do men compete with contemporary pop magazine culture where the idealisation and pontification is clearly evident and available as to everything philosophical regarding managing the “Ideal Man”? We also find ourselves falling desperately short of the fairy tale tall, handsome hero who rescues the damsel in distress and they live together in unending bliss for ever after? You see, she wants a knight in shining armour to adore her, which I do – if she would let me.

She also wants (as part of the armour) an unarmoured man who will dare to show his spirit and heart, a gentleman or gentle man. She has dreamt a man who will talk and share deep into the night and talk of dreams and hopes and fears. This I would do – if she would let me.

Being blessed with way above average emotional intelligence is a blessing and a curse. The blessing lies in the capacity to recognise our emotions, recognise the other person’s and the ability to respond appropriately. The curse is found in having to be ever mindful and ever careful regarding the words and intonations that emanate from our mouths. I am a psychologist and it is my job to do this, but I don’t ever want to be a shrink in the relationship.

Yet the man who will (out of story land folk lore that has been deeply ingrained since diaper time) stand bravely in the face of certain death is not allowed to show fear! Men have emotions, we feel them but don’t often recognise them for what they are. Even if we do recognise them, we have been conditioned not to acknowledge them or deal with them constructively.

We mere mortal men have more chance of falling pregnant by wind pollination than coming anywhere close to the “Loving” and “The Bold and the Beautiful” square jawed, broad shouldered, whisk me away on your private jet and wine and dine me in Acapulco on a whim man. He has all the right words, but haven’t you got it yet, they were written for him by a bunch of “oh so creative” scriptwriters whose sole work is to elaborate and perpetuate a glittering soft light fantasy. He has the luxury of redoing the scene as many times as the director sees fit to get the “perfect” scene. The rest of us only get one shot at it, live TV if you would like, and if we screw it up there are no edits, no reshoots and certainly no second chances.

The villain in this false fantasy world, despite his evil intent and obvious treachery also gets the girl, and his charm is noted and admired. He can be evil, but his devilish charm shines through. If I behave in any mild way (even by inference) like this bad man, I am condemned forever and am told that my parents weren’t married! He has faults, so do I, so why are his acceptable and mine not?

Take a peek with me, if you will, at the Hollywood stereotypes. Granted the Hugh Grantish iconoclastic Hollywood hero shines through – and he usually survives (with an injury or two which makes him quaintly endearing). The question I need to ask in all sincerity is how many times can a hero dare to show his true heart without being impaled for the sake of love?

The same hero may die, yet he is raised from death to live again in another movie to fight another series of battles, raging on in the name of some earth saving ethical epic with a love interest thrown in – again. Blood and guts abound, bombs explode in the air, the time bomb has ten seconds to world destruction, and a woman appears and love is immediate. Amidst the acrid smoke with nuclear decimation fast looming, the hero has time to talk with, fall in love with and kiss the girl. To top this, he always seems to get the girl for good irrespective of any unkindness he may have shown either intentionally or unintentionally!

So do I, but I always seem to forget the last scene of the last movie where I died! Battered and bleeding I lay on the battlefield surrounded by smoke and guts and gore and said it was all worth it.

Having gone through what I did in the last production, you would have thought I may have learnt a thing or two, and that I would only accept a new role with a new leading lady where I changed the rules, to selfishly suite me for a change. But oh no, not me, the shining daring caring knight has to rise over and over, only to be slaughtered again and again. Strange how we accept the same old scripts as our ongoing reality.

For once, I would like to be the man who dares to be a sensitive hero in a world that allows doors to be opened graciously, and not have it slammed on my fingers. You can’t flip the bird if your fingers are dismembered!

So I don’t really get it do I, or perhaps it is better to say that I shouldn’t accept the part if I am not prepared to die for love. Dying is, however, overrated I have found, and good parts are few and far between. Any actor has to do his share of histrionic soap operas to get a shot at the really big roles.

A simple poem

This moment

The path that I have made

The footprints I have left

On beach, on soil

On lands

Are there for a moment

But

Shifting tide and wind

Have changed and they have been covered

Over

And Over

The footprints left

In hearts of others

Are

For the most part

Kind and gentle.

Some will stay

Some forgotten

Some walked over

Some swept clean

I have too

Left bruises and marks

Through own self-centred words

And actions

Some will stay (I fear)

Some forgotten (I hope)

Some walked over (In repetition by others)

Some swept clean (I trust)

Yet I choose

Not to regret the past

Nor close those doors

And loose the lessons taught

And I choose to live

This moment

Magnificent as it is

To be

To live

To love

And to celebrate

All that I am

All that I have learned

And leave more honest footprints

Today